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Web Policy

Quality: Guidelines in accordance with GIGW 3.0.

  1.  Association to government is demonstrated by the use of emblem/logo in proper ratio and colour, prominently displayed on the homepage of the website or homescreen of the app.
  2.  Ownership information is displayed on the homepage/homescreen and on all important entry pages/screens of the website/app and each subsequent page/screen is a standalone entity in terms of ownership, navigation and context of content.
  3.  Source of all documents, not owned by the dept. that have been reproduced in part or full, is mentioned.
  4.  Due permissions have been obtained for publishing any content protected by copyright.
  5.  Homepage/homescreen of the website/app displays the last updated/ reviewed date.
  6.  Complete information including title, size, format and usage instructions is provided for all downloadable material.
  7.  In respect of each circular, notification, document, form, scheme, service and recruitment notice, the following should be clearly listed on the website/app:

            a. Complete title

            b. Language (if other than English)

            c. Purpose/procedure to apply (as applicable)

            d. Validity (if applicable) 

  1.  All outdated Announcements, Tenders, Recruitment notices, News and Press Releases are removed from the website/app and/or placed into the archives as per the archival policy.
  2.  All information about the government organisation which is useful to users is present in the ‘About us’ section and a mechanism is in place to keep the information up to date.
  3.  Website/app has a ‘Contact us’ page providing complete contact details of important functionaries in the government organisation and this is linked from the homepage/homescreen and all relevant places on the website/app.
  4.  Feedback is collected through online forms and a mechanism is in place to ensure timely response to feedback/queries received through the website.
  5.  Website/app provides a prominent link to the ‘National Portal’ from the homepage and webpages belonging to the ‘National Portal’ load in the new browser window.
  6.  The website has been tested on multiple browsers. Hindi/Regional language fonts have been tested on popular browsers for any inconsistency (loss of layout).
  7.  The website/app has a readily available Help section linked from all pages of the website.
  8.  Website uses Cascading Style Sheets (CSS) to control layouts/styles and incorporates responsive design features to ensure that the interface displays well on different screen sizes.
  9.  Website is readable even when style sheets are switched off or not loaded.
  10.  Proper page title and language attribute along with metadata for page like keywords and description are appropriately included.
  11.  Minimum content as prescribed in the guidelines is present on the homepage/homescreen and all subsequent pages/screens.
  12.  Data tables have been provided with necessary tags/markup.
  13.  Content of the web page prints correctly on an A4 size paper
  14.  Website is in the nic.in or gov.in domain. Educational Institutions and Research and Academic Institutions, which are eligible for registration under ‘gov.in’ may use ‘edu.in’, ‘res.in’ or ‘ac.in’ domains.
  15.  The government organisation must ensure a consistent user experience and visual identities across all its websites/apps.
  16.  Websites/apps must provide integration with popular social media.
  17.  The language is free from spelling and grammatical errors.

Accessibility: Guidelines in accordance with GIGW 3.0.

  1.  All non-text content that is presented to the user has a text alternative that serves the equivalent purpose, except for the situations listed below:
    • Controls, Input: If non-text content is a control or accepts user input, then it has a name that describes its purpose (Refer to Success Criterion 4.1.2 for additional requirements for controls and content that accepts user input);
    • Time-Based Media: If non-text content is time-based media, then text alternatives at least provide descriptive identification of the non-text content (Refer to Guideline 1.2 for additional requirements for media);
    • Test: If non-text content is a test or exercise that would be invalid if presented in text, then text alternatives at least provide descriptive identification of the non-text content;
    • Sensory: If non-text content is primarily intended to create a specific sensory experience, then text alternatives at least provide descriptive identification of the non-text content;
    • CAPTCHA: If the purpose of non-text content is to confirm that content is being accessed by a person rather than a computer, then text alternatives that identify and describe the purpose of the non-text content are provided and alternative forms of CAPTCHA using output modes for different types of sensory perception are provided to accommodate different disabilities; and
    • Decoration, Formatting, Invisible: If non-text content is pure decoration, is used only for visual formatting, or is not presented to users, then it is implemented in a way that it can be ignored by assistive technology.
  2.  Information, structure and relationships conveyed through presentation can be programmatically determined or are available in text.
  3.  When the sequence in which content is presented affects its meaning, a correct reading sequence can be programmatically determined.
  4.  Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, color, size, visual location, orientation, or sound.
  5.  Content does not restrict its view and operation to a single display orientation, such as portrait or landscape, unless a specific display orientation is essential.
  6.  Colour is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.
  7.  If any audio on a Web page plays automatically for more than 3 seconds, either a mechanism is available to pause or stop the audio, or a mechanism is available to control audio volume independently from the overall system volume level.
  8.  The visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for the following: …
  9.  Except for captions and images of text, text can be resized without assistive technology up to 200 percent without loss of content or functionality.
  10.  If the technologies being used can achieve the visual presentation, text is used to convey information rather than images of text except for the following: …
    • Customizable: The image of text can be visually customised to the user’s requirements;
    • Essential: A particular presentation of text is essential to the information being conveyed; and
    • Use of images for representing text should be limited.
  11.  Content can be presented without loss of information or functionality and without requiring scrolling in two dimensions for:
    • Vertical scrolling content at a width equivalent to 320 CSS pixels;
    • Horizontal scrolling content at a height equivalent to 256 CSS pixels; and
    • Except for parts of the content which require a two-dimensional layout for usage or meaning.
  12.  The visual presentation of the following has a contrast ratio of at least 3:1 against adjacent colour(s):
    • User Interface Components: Visual information required to identify user interface components and states, except for inactive components or where the appearance of the component is determined by the user agent and not modified by the author;
    • Graphical Objects: Parts of graphics required to understand the content, except when a particular presentation of graphics is essential to the information being conveyed.
  13.  In content implemented using markup languages that support the following text style properties, no loss of content or functionality occurs by setting all of the following and by changing no other style property: …
    • Line height (line spacing) to at least 1.5 times the font size;
    • Spacing following paragraphs to at least 2 times the font size;
    • Letter spacing (tracking) to at least 0.12 times the font size;
    • Word spacing to at least 0.16 times the font size; and
    • Exception: Human languages and scripts that do not make use of one or more of these text style properties in written text can conform using only the properties that exist for that combination of language and script.
  14.  Where receiving and then removing pointer hover or keyboard focus triggers additional content to become visible and then hidden, the following are true: …
    • Dismissible: A mechanism is available to dismiss the additional content without moving pointer hover or keyboard focus unless the additional content communicates an input error or does not obscure or replace other content;
    • Hover-able: If pointer hover can trigger the additional content, then the pointer can be moved over the additional content without the additional content disappearing; and
    • Persistent: The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.
  15.  All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes, except where the underlying function requires input that depends on the path of the user’s movement and not just the endpoints.
  16.  If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only a keyboard interface and, if it requires more than unmodified arrow or tab keys or other standard exit methods, the user is advised of the method for moving focus away.
  17.  If a keyboard shortcut is implemented in content using only letter (including upper- and lower-case letters), punctuation, number, or symbol characters, then at least one of the following is true: …
    • Turn off: A mechanism is available to turn the shortcut off;
    • Remap: A mechanism is available to remap the shortcut to include one or more non-printable keyboard keys (e.g., Ctrl, Alt); and
    • Active only on focus: The keyboard shortcut for a user interface component is only active when that component has focus.
  18.  For each time limit that is set by the content, at least one of the following is true: …
    • Turn off: The user is allowed to turn off the time limit before encountering it; or
    • Adjust: The user is allowed to adjust the time limit before encountering it over a wide range that is at least ten times the length of the default setting; or
    • Extend: The user is warned before time expires and given at least 20 seconds to extend the time limit with a simple action (for example, “press the spacebar”) and the user is allowed to extend the time limit at least ten times; or
    • Real-time Exception: The time limit is a required part of a real-time event (for example, an auction) and no alternative to the time limit is possible; or
    • Essential Exception: The time limit is essential and extending it would invalidate the activity; or
    • 20 Hour Exception: The time limit is longer than 20 hours.
  19.  For moving, blinking, scrolling, or auto‑updating information, all of the following are true: …
    • Moving, blinking, scrolling: For any moving, blinking or scrolling information that (1) starts automatically, (2) lasts more than five seconds and (3) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it unless the movement, blinking, or scrolling is part of an activity where it is essential; and
    • Auto-updating: For any auto-updating information that (1) starts automatically and (2) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it or to control the frequency of the update unless the auto-updating is part of an activity where it is essential.
  20.  Web pages do not contain anything that flashes more than three times in any one second period, or the flash is below the general flash and red flash thresholds.
  21.  A mechanism is available to bypass blocks of content that are repeated on multiple Web pages.
  22.  Web pages/app screens have titles that describe topic or purpose.
  23.  If a Web page can be navigated sequentially and the navigation sequences affect meaning or operation, focusable components receive focus in an order that preserves meaning and operability.

Accessibility: Guidelines in accordance with GIGW 3.0.

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Last Updated : 15 Oct 2025 - 03:55 PM
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